Learning Journey Structure
Indicative Duration:
2-Day Face-to-Face Intensive
Format:
2-Day In-Person Leadership Experience
Practical AI Demonstrations
Leadership Application Labs
Optional Digital Reinforcement
This program is designed to help Serco leaders and managers become fluent, thoughtful and capable leaders in an AI-enabled environment. It focuses on strategic understanding, practical application and leadership readiness rather than technical depth.
Module 1 | Day 1
Understanding AI, Opportunity & Leadership Readiness
- AI Strategy & Executive Readiness
Helping leaders understand AI strategically, where value is being created, and how leadership teams should respond. - AI & the Business Environment
Exploring how AI is changing sectors, productivity, service models, customer expectations and operating environments. - Human Decision-Making vs AI Decision-Making
Examining how people decide, how AI generates outputs, and where judgement matters most. - AI Productivity in Practice
Demonstrating practical ways leaders and teams can use AI to save time, improve output and enhance quality.
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Leadership Discussion Lab
- Where Serco can move faster
- Current barriers to adoption
- Priority opportunities
- Risks of standing still
Module 2 | Day 2
Leading People, Trust & the Future
- Human Advantage in the AI Era
Strengthening creativity, empathy, trust, ethics, critical thinking and relationship leadership as enduring human strengths. - Leading AI Adoption & Cultural Readiness
Helping leaders reduce resistance, encourage experimentation and build confidence across teams. - Responsible AI, Governance & Trust
Exploring privacy, transparency, governance, compliance and reputation in AI-enabled organisations. - Future Leadership Identity
Helping leaders evolve their leadership style in a world of human + machine collaboration.
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Leadership Action Planning
- Individual leadership commitments
- Team productivity opportunities
- Priority experiments for next 90 days
- AI leadership roadmap