Optimising Your Team

Helping teams re-align, rebuild and refocus

Understanding individual communication styles to create a better group dynamic.

Everyone wants to be part of a high-performing team where members communicate well, love working together, and resolve conflicts quickly and without harm. Knowing how to do this, however, leaves many leaders scratching their heads.

With a mix of different personalities, communication styles and roles, teams can be complex entities. This program helps teams to re-align and rebuild by uncovering each team member’s communication preferences to foster empathy and understanding and teaches them a new way to resolve conflicts. The workshop component is intentionally held off-site to get teams and their leaders away from the workplace for a fresh perspective.

Our facilitators use the Myers-Briggs Type Indicator (MBTI) and the Thomas-Kilmann Conflict Mode Instrument (TKI) together with brainstorming sessions, games, role-play and goal setting. These exercises and tools help teams resolve current issues, uncover new ideas, and solidify their raison d’être, mission, and vision.

Teams come away with a sense of focus and increased confidence, prepared to tackle the real game back at work.


3 Days


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Who this program is for

The Optimise Your Team program is for both established and new teams and their leaders, regardless of function, who want to improve the way they work together and have effective tools to prevent and resolve conflict at their disposal.

What to expect on this program

The program is structured around two specific tools: the Myers-Briggs Type Indicator (MBTI) and the Thomas-Kilmann Conflict Mode Instrument (TKI).

The MBTI identifies an individual’s preferred style of communication and provides guidance on how they can modify that style to be more effective and avoid areas of misinterpretation between people of different types.

Prior to the workshop, participants go online and take the MBTI in their preferred language. At the offsite workshop, each participant receives a printed report with his or her personality preference, called the “type”.

The facilitator also conducts a 30-minute interview with each participant before aggregating the MBTI information to create a team profile and team similarity index. This report is a valuable tool for analysing team effectiveness and identifying areas for development. Both the individual and team reports are debriefed at the workshop and used as the basis for the activities that follow.

The MBTI helps teams understand individual differences and identify the talents that each person brings to their role, reducing potential sources of misunderstanding and conflict. The MBTI data specifically supports team development by:

  • uncovering how people take in information and how they prioritise that information to make decisions.
  • enhancing people’s understanding and comfort with their own work styles, while constructively identifying potential areas of development.
  • reducing periods of unproductive work by improving clarity in communication.
  • identifying individual and team strengths and weaknesses.
  • helping individuals understand how different perspectives and methods can lead to better problem-solving.
  • allowing teams and managers to match specific task assignments to certain MBTI types.
  • predicting potential problem areas and helping team members to appreciate and use others’ strengths.

This 30-question profile measures a person’s behaviour in conflict situations and assesses which of the five modes of conflict (compete, accommodate, collaborate, avoid, and compromise) they may be using too much, or too little.

The TKI is used to safely open a discussion about conflict, to reveal patterns and examine instances when one conflict behaviour could have been replaced with something more effective. We use it to:

  • give teams a pragmatic, situational approach to conflict resolution;
  • demonstrate how and when to use the five conflict-handling styles effectively;
  • help teams initiate safe and productive dialogue to deal with conflict situations.

Learning outcomes

The goal of this team program is to increase team morale, motivation, confidence and effectiveness.

Team members leave with an understanding of:

  • Their leader’s preferred supervision style and work environment
  • Their own, and their colleagues, personality types and preferred communication style
  • Their own, and their colleagues, preferred conflict behaviours and what to do instead

The exercises at the two-day workshop will also improve their capacity for:

  • Team building
  • Leadership
  • Problem-solving
  • Stress management
  • Conflict management
  • Working with differing communication styles
  • Negotiation
  • Project and time management

How participants learn

The Optimise Your Team program is held over three days. This includes one day of preparation and a two-day face-to-face workshop held off-site.

During the workshop, participants will learn via group discussions and MBTI de-briefings, team-building exercises, brainstorming sessions and role plays.

Leaders and teams will also be given the following resources to help them continue their learning and reflect on the workshop.

  • MBTI Introduction to Type booklets
  • MBTI Interpretive Report for Organizations:
  • MBTI Team Report
  • Thomas Kilman booklet

Participants will benefit from

  • Fun, relaxed and interactive sessions that go beyond standard team-building programs
  • Highly experienced coaches with decades of leadership and coaching experience in an industry relevant to them
  • Learning that fits within a tailored development program
  • A holistic approach that develops their mind, soul and spirit

Next Steps

Deepen your people’s understanding of each other and their capacity as a team. Book your FREE discovery call with a TNM Lead Trainer today to find out more about this program and book your places.


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