Leading Change

How to guide people when change is a way of (business) life

Understanding change from the inside out so leaders can better support their teams

People change what they do less because they are given analysis that shifts their thinking than because they are shown a truth that influences feelings.
John Kotter (2005)

Despite the enormous financial and human resources invested in major change projects, leaders often overlook the need to understand how people respond to organisational change, what they need from them to be able to accept and support change, and the strengths and weaknesses people bring to the organisation during these periods.  As a result, these change programs generally fail to deliver on some, or even all, the desired outcomes.

However, when leaders can recognise the emotional and mental impacts of change on their people and lead accordingly, it’s easier to gain the support and buy-in needed for major changes to be successful.

The Leading Change program shows leaders how to guide their people through major business changes: mergers, layoffs, reduced capacity, restructurings, new business models, and different ways of facing and doing business. This is done not by focusing on the change itself, but by paying attention to the transitional and psychological shifts of the people experiencing the change.


5 weeks (25 hours)

Blended self-organised digital learning & virtual classes

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Who this program is for

This program is beneficial for any senior leaders tasked with leading and managing change.

It will also suit leaders who are comfortable using online platforms and are confident self-learners.

What to expect on this program

The Leading Change program helps leaders not only deal with the change itself, but it also helps them understand who they need to be for others because of the change.

It offers a framework for creating a change process that works from initiation to implementation and follow-up. It also helps leaders recognise and manage the varying responses to change that their people may have.

During this program, participants:

  • learn how to deal with change personally by understanding what triggers resistance to change in the brain and how the brain reacts when faced with change.
  • explore ways to hold a change conversation and support staff through a change process.
  • become aware of common reactions to change and create success criteria for change programs.
  • explore the differences in conflict management styles and discover ways to adapt their style.
  • learn how to communicate effectively through change and how to be aware of change blockers.
  • understand the three key elements needed to sustain change, and to create and present a compelling vision of change.
  • acknowledge the sources of resistance when communicating to employees and then practice using the AID feedback model to coach for change.
  • learn about the importance of self-care when leading change and identify self-care drains and gains that support or hinder change efforts.
  • understand why people revert to old behaviour after they begin to change and then practice addressing typical justifications for resisting change with employees.
  • practice coaching questions to move employees from focusing on the problem to the possibility.
  • learn to mobilise support within the organisation to decrease the negative effects of change.

Learning outcomes

By attending this program, participants:

  • Better understand common reactions to change and know who they need to be in times of change.
  • Find that change, a constant in life, ceases to be something to dread and becomes something to embrace
  • Develop their own confidence and capability to deal with change using powerful tools developed by highly successful business professionals
  • Better understand their own leadership style when dealing with change and how they can adapt to best lead others through this process

How participants learn

Participants in the Leading Change program join a lively cross-functional online class of their peers for a period of five weeks in an interactive learning environment where they can study at their own pace.

The program uses an engaging combination of video, podcasts, reading and facilitator-led discussions. Each week new material will be released and participants will be encouraged to spend about five hours a week completing assignments and contributing to discussions (total time commitment is 25 hours).

The benefit of this style of learning is that once the course is finished, participants can return to the platform and revisit material that is relevant to changes they are currently experiencing and draw on the support of their peer group.

Participants will benefit from

  • Fun, relaxed and interactive sessions that go beyond standard professional development programs
  • Highly experienced trainers with decades of leadership and coaching experience in an industry relevant to them
  • A holistic approach that develops their mind, soul and spirit
  • Social learning and support from other participants
  • Learning that fits within a tailored development program

Next Steps

Give your leaders the confidence to drive successful, meaningful change. Book your FREE discovery call with a TNM Lead Trainer today to find out more about this program and book your places.


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