1. Introduction
Welcome to Leelou! These Terms of Use (“Terms”) form a legal agreement between you, the company you represent, and TNM Coaching LLP (“we,” “us,” or “our”), the provider of Leelou.
By using our software, website, mobile apps, or any other services we provide (collectively, the “Services”) or by clicking “Ready to get Going,” you agree to these Terms. If you do not agree, please do not use our Services.
Leelou is provided by TNM Coaching LLP, a company registered in the United Kingdom.
These Terms, together with our Privacy Policy, explain:
- How our Services work;
- How we handle your data in compliance with the General Data Protection Regulation (GDPR);
- Your rights under GDPR, including how to access, update, delete, or move your data, and how to withdraw your consent at any time.
By using our Services, you agree to:
- Allow us to collect, use, and process your personal data as described in our Privacy Policy;
- Comply with these Terms and any applicable policies governing your use of the Services.
If these Terms are considered an offer, our acceptance depends on your agreement to everything outlined here.
2. Dispute Resolution
We aim to resolve disputes amicably. If that’s not possible:
- Disputes will be resolved through arbitration in accordance with the Arbitration Act 1996, unless a legal exception applies.
- The laws of England and Wales govern these Terms.
Key Points:
- If your organisation or employer granted you access to Leelou through an agreement with TNM Coaching LLP (e.g., a Software or Master Services Agreement), the terms of that agreement take precedence over these Terms unless stated otherwise.
- If another policy explicitly replaces these Terms, the terms of that policy will apply instead.
Other Notes:
- Non-English versions of these Terms are provided for convenience only. If there’s a conflict, the English version will take precedence.
3. General Services and Terms
Leelou is an AI-powered coaching platform provided by TNM Coaching LLP, a company registered in the United Kingdom. Leelou connects users with the Leelou AI Coach, an artificial intelligence-based system that delivers personalized coaching, development, and learning experiences. The Services include AI-driven coaching conversations, personal development resources, progress tracking, and supporting materials.
While Leelou’s core coaching is powered by AI, we also offer additional human coaching services through certified professional coaches. These services are available separately and can be requested when applicable.
We reserve the right to update or modify these Terms at any time to reflect changes in our services or technology, particularly as our AI capabilities evolve. If we make material changes to these Terms, we will notify users via email, in-app notifications, or other prominent means. Modifications will take effect immediately upon posting unless stated otherwise. Continued use of Leelou after changes indicates your acceptance of the updated Terms. We recommend reviewing these Terms regularly to stay informed of any updates.
Leelou may be updated or enhanced based on user feedback or technological advancements. Features may also be added, modified, or removed as necessary. Occasionally, services may be temporarily suspended for maintenance or updates. We may discontinue specific features or the entire platform with reasonable notice.
As a user, you are responsible for any data charges and technical costs associated with accessing and using Leelou. This includes ensuring your device and internet connection meet the necessary requirements for optimal performance. You are also responsible for any third-party software or services required to access Leelou.
For any paid features or subscription services, you agree to pay the applicable fees and taxes as specified at the time of purchase. Subscription fees will be charged according to your selected billing cycle, and enterprise accounts may have separate payment terms. If payment issues arise, we may use alternative collection methods, including charging other payment methods on file. Access to premium features may be restricted if payments are overdue, and we reserve the right to engage collection services for unresolved payments.
You must ensure your use of Leelou complies with all applicable laws, including those related to data protection (e.g., GDPR), intellectual property, and professional coaching ethics. Failure to comply with these laws and our acceptable use policies may result in suspension or termination of your access to Leelou.
Leelou uses advanced artificial intelligence and machine learning to deliver coaching services. While the AI-generated coaching is designed to assist with personal development, it is not a substitute for professional medical, legal, or mental health advice. Human coaching services are available as an additional offering.
Please note that the quality of the service depends on accurate input from users, and technical limitations may occasionally affect the availability of the platform. Leelou is intended to support personal development but should not be relied upon as the sole source for making critical life decisions.
4. General Disclaimer
Leelou is an AI-powered coaching platform designed to provide automated coaching and development support through the Leelou AI Coach. While it aims to offer reliable and effective coaching, it is not a substitute for professional medical, legal, or mental health advice. Results may vary depending on the quality of user input and engagement, as outlined in Section 3.
Leelou may also provide links to third-party platforms (“Third Party Platforms”). These platforms are not controlled or endorsed by TNM Coaching LLP. You are responsible for determining whether accessing these platforms meets your needs and for safeguarding your personal information when using them.
TNM Coaching LLP accepts no liability for the content, services, or products provided by Third Party Platforms.
5. Conduct
You may only use the Services for lawful purposes. You are solely responsible for ensuring that your use of Leelou complies with all applicable laws, rules, and regulations. By using the Services, you agree not to use the platform or its content, including any Company Content (as defined below), to engage in activities such as recruiting, soliciting, or contacting other users, including potential users, for employment or business purposes unrelated to Leelou without our prior written consent. We reserve the right to withhold such permission at our sole discretion. You assume all risks associated with any interactions, meetings, or communications that arise between you and other users of the Services.
When submitting any data through the Leelou platform, you are responsible for safeguarding the confidentiality and privacy of others. If you access Leelou through your employer or another organisation, you must adhere to the policies and agreements of that organisation regarding confidentiality, intellectual property, and the privacy of customers, staff, or any other individuals. Leelou does not accept responsibility for any breaches of such agreements caused by user actions. However, if we are informed of inappropriate or unauthorised content shared on the platform, we will take appropriate action, including removing the content, within 72 hours of being notified.
6. Specific Obligations of Participants
As a Participant, you represent, warrant, and agree that:
You have read, understood, and agree to abide by the pricing information provided during registration or communicated by your employer (if applicable). Payment for the Services may be made directly by you as an individual or by your employer or organisation if they have arranged access on your behalf.
You are over the age of 18. Children under the age of 18 are not permitted to register for an account or use the Services.
You will not upload, post, or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation (commercial or otherwise) through the Services.
You will not post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory, or libellous content or information.
You will not copy, modify, reverse engineer, reproduce, distribute, publicly display, publicly perform, communicate to the public, create derivative works from, deface, tarnish, mutilate, hack, interfere with, or otherwise exploit the Services or its content, except as explicitly permitted under these Terms.
You will not frame or embed the Services in a way that circumvents the platform’s intended functionality.
You will not impersonate another person, gain unauthorised access to another user’s account, or introduce any virus, spyware, worm, or other malicious code intended to disrupt or damage the Services or related systems.
You will not disclose any personal information to other users of the platform unless required and appropriate, and you assume responsibility for protecting and managing how your personal information is shared. Similarly, you must not solicit personal information from other users or third parties connected to the Services.
Participants acknowledge that any additional services, including those provided through employer arrangements, may depend on the availability of Leelou resources. While TNM Coaching LLP endeavours to maintain platform reliability, it does not guarantee uninterrupted service or coach availability.
7. Reporting of Illegal Activity
If, during your use of the Services, you disclose an intention to commit illegal activity or admit to having committed an illegal activity, we reserve the right to report such information to the appropriate legal authorities. We are committed to safeguarding the integrity of the platform and complying with our legal obligations.
8. Registration and Account Responsibilities
To access certain Services, you must register and create an account with a unique username and password (“Account”). By registering, you provide information that helps us deliver tailored services, improve customer support, and manage network operations. You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities conducted under your Account.
You represent and warrant that the information you provide during registration is accurate, complete, and kept up-to-date. You must notify us immediately of any unauthorized access to your Account or other security breaches and ensure you log out at the end of each session. To the extent permissible under applicable UK law, we are not liable for any loss or damage arising from your failure to comply with these obligations or from unauthorized use of your Account prior to your notification to us.
You may not transfer your Account to any other person or use another individual’s Account. If you authorize someone else, including a minor, to use your Account, you are fully responsible for their online activities, access, and any misuse.
GDPR Compliance: Any personal data you provide during registration will be processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR). As a data controller, we ensure the lawful, fair, and transparent processing of your data. For details on how we use your data, refer to our [Privacy Policy].
9. Content, Licenses, and Permissions
Content Overview
“Content” within the context of Leelou refers exclusively to the conversations exchanged between users and the Leelou AI Coach as part of the Services. These conversations are primarily text-based but may include voice interactions in the future. No additional materials, such as images, illustrations, or learning materials, are shared by or with Leelou as part of the Services.
Ownership of Conversations
You retain ownership of the content you share during your interactions with the Leelou AI Coach. However, by using the Services, you grant Leelou a non-exclusive, worldwide, royalty-free license to process, store, and analyze your conversations solely for the purpose of providing and improving the Services. This license does not allow Leelou to share your content with third parties, except as outlined in our Privacy Policy or required by law. Leelou does not create or generate any original work based on user-provided content beyond facilitating responses within the context of the Service.
Your Responsibilities When Using the Services
When engaging with Leelou, you agree to the following:
- You will not use the Services to submit harmful, offensive, or illegal content.
- You are responsible for ensuring that any personal data shared in conversations complies with applicable data protection laws, including GDPR.
- You will not misuse the Services to disclose sensitive personal data that you are not authorized to share.
License to Use Leelou Services
Leelou grants you a limited, non-exclusive, non-transferable license to use its Services for personal, non-commercial purposes. This license permits you to interact with the Leelou AI Coach but does not allow you to:
- Reproduce, distribute, or publicly display content generated by Leelou outside the scope of intended use.
- Reverse-engineer, decompile, or attempt to extract the underlying technology of the Services.
Leelou reserves the right to revoke or suspend this license if you violate these Terms or applicable laws.
Feedback and Suggestions
If you provide feedback, suggestions, or ideas (“User Ideas”) to Leelou, you agree that Leelou may use these for the purpose of improving its Services without any obligation to compensate you. Please refrain from submitting confidential or proprietary ideas, as Leelou cannot guarantee confidentiality.
Copyright and Intellectual Property Compliance
Leelou respects copyright, trademark, and intellectual property laws in the UK and internationally. If you believe the content shared during interactions violates your rights or applicable laws, please contact us promptly.
Termination of Use
Leelou may terminate your access to the Services at its sole discretion if you violate these Terms or applicable laws.
10. Pricing, Payment & Taxes
Pricing
The pricing of Leelou AI Coach services is determined as follows:
- For B2B (Organisations): If your organisation refers employees to use the Leelou services, payment will be made by your organisation under the terms outlined in a Master Services Agreement (MSA), Statement of Work (SOW), or similar agreement with TNM Coaching
- For B2C (Direct Purchasers): If you are an individual purchasing access to the Services directly, the pricing will be as listed on the Leelou AI Coach website or communicated to you at the time of purchase.
In cases where an organisation is responsible for payment under a prior agreement and fails to uphold its payment obligations, access to Leelou services for its employees may be suspended or terminated until the outstanding payments are resolved.
Payment Terms
- For B2B (Organisations): Payment terms are governed by the applicable MSA, SOW, or similar agreement between TNM Coaching and the organisation. If no such agreement exists, payment is required in advance before services are provided.
- For B2C (Direct Purchasers): Payment is required at the time of purchase through the Leelou AI Coach website or associated applications. By making a payment, you confirm your agreement to these Terms and authorize TNM Coaching to charge your designated payment method.
If your payment method is declined or otherwise unsuccessful, you agree to pay the outstanding amount within 30 days of receiving a notice from TNM Coaching. A late payment fee may be applied at the rate of 1.5% per month or the maximum amount allowed by law, whichever is greater.
Taxes
TNM Coaching complies with applicable tax laws and collects Value Added Tax (VAT) or other required taxes where applicable, including within the UK.
- United Kingdom and European Union: VAT will be added to the Sale Price where required by law.
- Outside the UK and EU: You are responsible for remitting any local taxes, such as sales tax, to the appropriate tax authority unless TNM Coaching is required by law to collect and remit those taxes.
You are responsible for any tax liabilities arising from the purchase of the Services, and TNM Coaching disclaims any liability for underpayment of taxes due on purchases made through the Leelou platform.
Refunds
Leelou offers a 30-day money-back guarantee for direct purchases made through the website or its applications. If you are dissatisfied with the Services, you must notify TNM Coaching within 30 days of payment, explaining the reason for your request. We will first work with you to resolve the issue. If we are unable to resolve it, we will process a refund.
Refunds are only available if you have not used a substantial portion of the Services (for example, completed no more than one coaching session or used less than 20% of your subscription period). Requests made after significant use of the Services will not be eligible for a refund.
Refund requests can be made by contacting TNM Coaching at leelou@tnmcoaching.com. If TNM Coaching determines that the refund policy is being abused (including excessive or repeated refund requests), it reserves the right to suspend or terminate your account and deny future access to the Services without liability.
Foreign Currency and Rounding
For purchases made in currencies other than Euros, the Sale Price will be subject to a currency conversion rate at the time of the transaction. TNM Coaching reserves the right to round prices to the nearest base unit of the relevant currency, in line with standard practices.
Waiver of Cancellation Rights
By purchasing Leelou AI Coach services, you acknowledge that access to the Services will begin immediately upon purchase and agree to waive any statutory cancellation rights under UK law or other applicable consumer laws. However, the 30-day refund policy remains available as stated above.
11. Trademarks
The trademarks, service marks, and logos (the “Trademarks”) used and displayed through Leelou’s Services or in any associated content are owned by TNM Coaching, its licensors, suppliers, or third parties. These Trademarks are protected under UK trademark laws and other applicable laws. All rights are reserved. You may not use, modify, reproduce, or link to these Trademarks without explicit prior written consent from TNM Coaching or the relevant trademark owner. Misuse of any Trademarks displayed on the Services is strictly prohibited and may constitute an infringement of intellectual property rights.
12. Warranty Disclaimer
The Leelou Services, content, submitted materials, and any other resources provided through the Services are offered “as is” and without any guarantees or warranties. To the fullest extent permitted under applicable UK law:
- TNM Coaching and its affiliates, licensors, suppliers, and agents disclaim all express or implied warranties, including but not limited to implied warranties of title, non-infringement, merchantability, fitness for a particular purpose, or accuracy.
- TNM Coaching does not guarantee that your use of the Services will be uninterrupted, error-free, secure, or free from harmful components such as viruses.
- Any advice or statements provided through Leelou’s Services or third-party platforms do not constitute a guarantee or create additional obligations not expressly stated in these Terms.
Your use of the Services is entirely at your own risk. We do not accept liability for technical issues, errors, or inaccuracies arising from third-party platforms or your use of the Services.
13. Limitation of Liability
To the extent permitted under UK law:
- TNM Coaching, its subsidiaries, affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, business, or data, arising from your use of the Services.
- TNM Coaching’s total liability for all claims related to your use of the Services within any 12-month period shall not exceed the total amount you paid directly to TNM Coaching for the Services during that period.
You agree that:
- The limitations and exclusions of liability apply even if any remedy fails its essential purpose.
- Your sole remedy for dissatisfaction with the Services is to discontinue use.
Inaccuracies and System Outages
Inaccuracies
While TNM Coaching endeavours to ensure the accuracy of Leelou’s Services, there may occasionally be errors or omissions. If you believe there are inaccuracies, you should notify TNM Coaching immediately at leelou@tnmcoaching.com, providing details of the issue. We will address concerns as soon as reasonably practicable.
System Outages
TNM Coaching schedules periodic system maintenance for Leelou, during which the Services may be unavailable. Unplanned outages may also occur. TNM Coaching will not be liable for:
- Unavailability of the Services due to planned or unplanned outages;
- Loss of data, content, or transactions during outages; or
- Delays or issues caused by third-party hosting providers or internet services.
14. Nature of Coaching Services
Leelou, provided by TNM Coaching, offers coaching products and services to support development, learning, and personal or professional growth. Coaching provided through Leelou is not advice, therapy, counselling, or consulting. It involves the use of questions, feedback, observation, and reflection to focus on areas of development or value for both the individual and their organisation.
Coaching is not a substitute for professional assistance from qualified legal, medical, financial, business, spiritual, or other professionals. If you require support in any of these areas, you should seek guidance from a relevant professional.
15. Indemnification
You agree to indemnify, defend, and hold harmless TNM Coaching (trading as Leelou AI Coach), its affiliates, officers, directors, employees, agents, partners, licensors, and third-party service providers against any and all losses, expenses, damages, costs, claims, and demands, including reasonable legal fees and expenses, arising from:
- Your breach of these Terms;
- Your violation of any applicable law or regulation in connection with your use of the Services;
- Any content you submit, post, or transmit through the Services that infringes the rights of a third party.
We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you. In such an instance, you agree to fully cooperate with us as reasonably required.
16. Limitation of Liability
Nothing in these Terms limits or excludes liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any other liability that cannot be excluded or limited under applicable law.
To the fullest extent permitted by law, TNM Coaching shall not be liable for:
- Loss of profits, revenue, or data;
- Indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.
If you are dissatisfied with the Services, your sole remedy is to stop using the Services. Our total liability for any claims arising from these Terms or the use of the Services shall not exceed the total amount you have paid us in the 12 months preceding the date the claim arose.
17. Termination
We reserve the right to terminate, suspend, or restrict your access to the Services or your account at our sole discretion, including (but not limited to) if:
- You breach these Terms or any applicable laws or regulations;
- You act in a manner that could harm the Services, other users, or our reputation.
If your access is terminated, we have no obligation to retain or provide access to any data associated with your account unless required by law. Upon termination, you must cease all use of the Services.
You may terminate your use of the Services at any time by deleting your account in accordance with our Privacy Policy. Refunds are not provided unless explicitly stated in these Terms.
18. Electronic Notices
By using our Services, you agree that we may communicate with you electronically regarding administrative, security, and privacy matters, as well as coaching-related updates. Notifications may be sent via email, SMS/text message, or posted directly on the Services. SMS/text messages may include coaching-related reminders or updates between coaching sessions.
Notices will be deemed delivered:
- 24 hours after being sent via email or SMS/text message (unless the contact details are invalid);
- 3 days after being posted to a postal address you have provided.
You may request written notification of security breaches by contacting us at dataprotection@tnmcoaching.com.
19. Miscellaneous
Entire Agreement: These Terms, along with any policies referenced herein, constitute the entire agreement between you and TNM Coaching regarding the use of the Services.
Severability: If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in effect.
No Waiver: The failure to enforce any provision of these Terms does not constitute a waiver of that provision.
No Agency: Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and TNM Coaching.
Governing Law and Jurisdiction: These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Alternative Dispute Resolution (ADR)
In the event of a dispute, we encourage you to contact us first to attempt to resolve the matter amicably. If a resolution cannot be reached, disputes may be referred to an independent Alternative Dispute Resolution (ADR) provider.
If you are a consumer, you may also use the European Commission’s Online Dispute Resolution platform (ec.europa.eu/consumers/odr) for online purchase-related disputes.