Indicative Formats
TNM can deliver this program in multiple formats depending on Serco’s priorities, cohort size, geography, and budget. Indicative options include:
- Top 100-500 Executive Forum
- A flagship premium leadership journey for Serco’s most senior leaders.
Example Learning Journey Structure
Indicative Duration:
6 to 9 Months
Format:
2 x 2-Day In-Person Intensives
4 Live Virtual Reinforcement Sessions
Optional AI/Digital Support
This learning journey is designed to ensure all priority executive capability areas are covered in a practical, progressive and high-impact way. Each phase builds on the previous one, allowing leaders to learn, apply, reflect and embed new behaviours over time.
Phase 1 | Module 1 | 2-Day Intensive
Leading Self, Leading Others, Leading in Complexity
–
Day 1
- Adaptive Leadership & Leading Through Change
Helping leaders create clarity under uncertainty, lead confidently through ambiguity and navigate transformation pressures. - Strategic Thinking & Enterprise Judgement
Strengthening enterprise-wide thinking, decision quality, prioritisation and judgement across complex systems. - Executive Presence & Leadership Impact
Developing gravitas, confidence, communication authority and leadership presence.
–
Day 2
- Leading Performance Through Others
Creating accountability cultures, empowering others and multiplying results through teams. - Leading Culture & Organisational Energy
How senior leaders shape trust, ownership, behaviour and energy through daily leadership actions. - Stakeholder Influence & Matrix Leadership
Building influence across functions, geographies and complex stakeholder groups.
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Virtual Reinforcement Session 1 (30–90 days later)
Applying Module 1 learning in real business situations
- Leadership wins and barriers
- Real-time problem solving
- Peer coaching and reflection
- Accountability reset
- Change leadership check-in
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Virtual Reinforcement Session 2
Executive Conversations That Matter
- Stakeholder influence conversations
- Coaching senior talent
- Giving challenge and feedback
- Navigating tension with maturity
- Board-level communication practice
Phase 2 | Module 2 | 2-Day Intensive
Leading the Future, Leading Sustainably
–
Day 1
- AI Leadership & Future Readiness
Helping leaders understand AI strategically, protect human judgement, and lead teams effectively in AI-enabled environments while strengthening future leadership capability. - Innovation, Courage & Reinvention
Supporting leaders to challenge legacy thinking, lead experimentation, build adaptive cultures, and create momentum for future growth. - Future Strategy & Enterprise Agility
Strengthening the ability to anticipate change, respond quickly to disruption, and lead organisations with greater agility and foresight.
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Day 2
- Resilience, Executive Wellbeing & Sustainable Performance
Equipping leaders with practical tools for energy management, leading under pressure, sustaining high performance, and reducing burnout risk. - Personal Leadership Legacy
Helping leaders clarify who they are becoming, lead through values, and shape a meaningful long-term contribution. - Role Modelling Culture from the Top
Enabling leaders to consistently embody the behaviours, standards and mindset they wish to see across the wider organisation.
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Virtual Reinforcement Session 3
Embedding New Behaviours
- Real case clinics
- Leading current business challenges
- Peer consultation
- Behavioural habit reinforcement
- Progress review
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Virtual Reinforcement Session 4
Sustainability & Next-Level Growth
- Leadership commitments for next 12 months
- Future growth plan
- Succession mindset
- Ongoing leadership discipline
- Final reflection and momentum plan
Optional Digital & AI Reinforcement
To extend learning beyond live sessions, Serco may choose to integrate digital reinforcement support throughout the journey.
Examples include:
- AI leadership reflection coach
- Micro-learning nudges between sessions
- Scenario-based leadership practice
- Difficult conversation rehearsal
- Behaviour tracking and accountability prompts
- Reflection journaling
- Leadership pulse check-ins
This creates a continuous development journey rather than isolated training moments and significantly improves behaviour transfer into the workplace.