Indicative Formats
- Executive Alignment Sessions
Leadership alignment on behaviours, priorities, and signals. - Culture Catalyst Academy
A 6–12 month internal capability journey inspired by Culture Leadership Mastery principles. - Leadership Roadshows
Live or virtual sessions cascading the new culture agenda. - Behavioural Workshops
Interactive sessions translating values into practice. - Manager Activation Toolkits
Practical tools to help managers lead culture daily. - Leadership Communication Support
Helping leaders communicate the culture shift with clarity and credibility. - Peer Coaching Triads and Mentoring
Reinforcement structures that support behavioural adoption over time.
Example Learning Journey Structure
Indicative Duration:
6 to 12 Months
Format:
2 x 2-Day Leadership Intensives
4 Live Virtual Reinforcement Sessions
12 Peer Coaching Triads
4 x 1:1 Mentoring Sessions
Internal Catalyst Development
Optional AI/Digital Support
This journey is designed to help Serco translate strategic culture ambition into visible behavioural change, stronger leadership alignment and sustainable internal capability. It combines immersive workshops, live reinforcement, peer learning, mentoring and practical workplace application to ensure culture moves from message into reality.
Phase 1 | Module 1 | 2-Day Intensive
Setting the Direction, Building Credibility, Activating Leaders
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Day 1
- Creating a Compelling Case for Change
Creating a clear, compelling narrative that connects the need for change to business impact, personal relevance, and a shared sense of urgency.
- Leadership Signals from the Top
Helping leaders understand how everyday behaviour sends stronger signals than formal messaging. - Trust, Belonging & Psychological Safety
Strengthening trust, respectful challenge, inclusion and accountability across teams.
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Day 2
- Build Role Models
Equipping influential leaders to visibly embody the desired future culture. - Communicate the Story
Helping leaders repeat a clear, practical and meaningful narrative that builds momentum. - Cross-Business Collaboration
Reducing silos and increasing shared goals, partnership behaviours and customer-centred cooperation.
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Virtual Reinforcement Session 1
From Message to Behaviour
- Where culture is landing well
- Where credibility gaps remain
- Leadership reflection and peer challenge
- Visible quick wins
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Virtual Reinforcement Session 2
Leading Culture Through Conversations
- Difficult conversations
- Reinforcing standards
- Recognition behaviours
- Manager communication practice
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Peer Coaching Triads | Ongoing Between Sessions
Small peer groups meet regularly to discuss real culture challenges, share progress, strengthen accountability and support behavioural change.
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1:1 Mentoring Session 1 & 2
Individual support focused on leadership barriers, stakeholder influence and personal role modelling.
Phase 2 | Module 2 | 2-Day Intensive
Embedding Change, Sustaining Momentum
–
Day 1
- Accountability Culture
Creating stronger ownership, follow-through, decision discipline and performance accountability. - Shift the Environment
Aligning systems, incentives, meetings, processes and decision-making with the desired culture. - Performance with Humanity
Combining high standards with humane leadership, wellbeing and sustainable performance.
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Day 2
- Build Internal Culture Capability
Developing internal managers, champions and change agents who can sustain momentum over time. - Culture Catalyst Network
Activating a selected internal group of respected leaders and influencers to multiply the change across regions and business units. - Long-Term Momentum & Legacy
Ensuring culture change continues beyond launch activity through habits, rhythms, leadership discipline and internal ownership.
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Virtual Reinforcement Session 3
Embedding New Behaviours
- Real business case clinics
- Local culture challenges
- Cross-functional problem solving
- Behaviour reinforcement
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Virtual Reinforcement Session 4
Sustainability & Next-Level Growth
- 12-month culture commitments
- Measures of progress
- Leadership accountability reset
- Next chapter roadmap
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1:1 Mentoring Session 3 & 4
Focused on sustaining influence, overcoming resistance and building long-term culture leadership impact.
Optional Digital & AI Reinforcement
To support lasting adoption, Serco may choose to integrate optional digital reinforcement throughout the journey.
Examples include:
- AI culture reflection coach
- Behaviour nudges and reminders
- Manager conversation practice
- Values-in-action scenarios
- Pulse reflection tools
- Micro-learning reinforcement
- Leadership communication rehearsal
This creates continuous behavioural reinforcement between sessions and helps culture move from intention into everyday reality.