No one likes conflict but it is an inevitable part of life. This masterclass is essential if you want to learn how to handle difficult situations - in organizations, within teams, with managers, with peers or in life. The sessions will be both instructive and interactive, with the opportunity to discuss actual cases for immediate support and results. Research and methods from Dr. Thomas Jordan, Friedrich Glasl, and Prof. J. Galtung will be used. You will understand how conflicts develop, content in conflicts and their consequences, and how they can´t be ignored. You discover how to enter any difficult meeting, situation or to deal with a difficult person with ease, confidence, and compassion.
Using the most recent research this program will
Awareness and Diagnosis: Recognize conflict before it starts, learn the signs, potential situations, and patterns.
Communication: Understand the language and tone of conflict and how to respond, validate, diffuse, and heal.
Interventions: Share examples of successful conflict management scenarios, see what works, why and how for deeper understanding
Further Guidance and Mediation: What happens if the conflict can't be managed and resolved? Learn about different scenarios for mediation, getting agreements and moving forward.
After this masterclass you will be well prepared to take on difficult situations at work and in life.
4 x 4 hours sessions (16 total hours)