The cost of conflict to an organization is manifested in time wasted, decreased productivity, reduced loyalty and high employee turnover. This highly experiential program is designed to provide participants with tools, skills and knowledge to effectively manage conflict. Each participant discovers his/her own “conflict style” through participation in multiple scenarios (exercises, real plays, case studies, negotiations). Participants bring situations for conflict real plays. Rather than ‘talking’ about conflict this program addresses conflict as it occurs. This approach ensures the course is user-friendly and immediately applicable.
- Negotiation & Mediation skills
- Assertiveness & Influence
- Verbal and non-verbal communication skills