Creating Positive Impact

How to influence and connect with others in a powerful and persuasive manner.


At the forefront of any organization, an employee's facilitation and communication skills are crucial to the success of their company. Individuals must be able to present, influence and connect with others in a powerful and persuasive manner. Those responsible for creating positive impact, facilitate meetings and processes often need more than general training. They need focused training and intensive personalized coaching on how to facilitate and lead processes, without becoming content owners themselves. Additionally, a crucial skill of successful facilitators is how they present themselves, ideas and steer processes.


  • Build rapport with individuals and the group as a whole
  • Demonstrate respect and authority while enticing cooperative behavior from all
  • Communicate ownership of the process (not the content)
  • Remain resourceful at all times with groups
  • Work easily with group interactions
  • Predict and manage the unexpected
  • Maintain the momentum and ensure the group gets its intended outcome
  • Speak persuasively and confidently to communicate instant credibility and likeability
  • Engage audience members in a positive manner
  • Overcome key fears associated: going blank, making mistakes, looking foolish, getting challenged
  • Manage difficult audiences and handling Q&A sessions comfortably
  • Handle difficult or sensitive topics
  • Structure impromptu and formal speeches/presentations with the user-friendly “Diamond Format”


Our multi-level approach includes "inside-outside the sandbox": we will demonstrate a certain process or technique as trainers to teach the content, then step outside the sandbox to reveal what we did and how we did. We also use NLP, otherwise known as neuro-linguistic programming. Many people have begun to use NLP for communication, change, and outstanding performance. One of the most profound ideas of NLP is that, if one person can do something, and if they are doing it at an excellent level -- it should be possible to find out what they're doing and replicate it. So, NLP is in theory a “modeling” approach for identifying and replicating the unconscious skills of excellent performers then teaching them to others and even learning them yourself. NLP thus fits well with facilitation skills. While this is not a course on NLP, the principles and ideas of NLP are woven into the course material to support and augment the learning process. The course is a mixture of classroom learning and practical work. Throughout the training participants receive personal feedforward and coaching to augment and anchor their learning. An extra benefit is the fact that performance and learning are captured for them on DVD to be reviewed after the course – and never viewed by the group during the course.


This is a course for anyone who needs to create a positive impact, facilitate a meeting, manage or lead a process and for participants attending meetings that go off track. It is also applicable for trainers and presenters - regardless of skill level or ability - no matter what size group.


Sit back for a moment and imagine they are facilitating one of their most important events ever. And when they interact with the audience they know they are totally with themselves and are in control of their state. They feel authentic, credible and compelling and are easily and effortlessly able to steer group process. At the end of their event, people come to see them to tell them it's the best session they have ever attended.


Day 1: Creating Positive Impact

  • Introduction by the instructor to model what participants will be expected to be able to reproduce
  • Setting ground rules: Establishing the “P.R.O.C.E.S.S”
  • Introduction to the 4 Quadrant Communication Model
  • Benchmarks: participant introductions - trainer films the participants one by one as they introduce themselves and elaborate on their goals for the course
  • After this, each participant watches their video alone and then evaluates themselves according to a specific evaluation grid
  • Benchmark Debrief: This is followed by detailed feedback from the trainer
  • Energy Scale/cooperation vs. resistance in meetings and processes
  • Dr. Satir: Archetypal gestures for impact
  • Dr. Expert: Improvisation Exercise
  • Peripheral vision and neutral stance
  • During the day: Language clean-up, gestures, voice, tone and body, owning the room
  • Close for the day: Questions comments discoveries, personal development plan
  • Introducing the Action-Learning for day 2

Day 2: Dynamic Facilitation and Communication Skills for Leaders

  • Questions, comments, discoveries
  • Getting ready to make impact: jingles and voice
  • Matchers and mis-matchers and how to communicate with them in meeting situation
  • Communication preferences: KAV
  • Learning and impact preferences: 4MAT
  • Rehearsing the KAV / 4MAT in duos
  • Communication exercises on active listening, positive control of conversations, use of questions and silence
  • Presenting information with the Facilitators / Presentation Diamond
  • Flagging, Bridging and Hooking questions
  • Final impact session with filming and debrief, participants self-evaluate
  • Debrief
  • Learnings
  • Next steps
  • Action items
  • Close