Facilitation Skills 101

Master the skills of facilitation at the highest professional level

Mastering the skills of facilitation at the highest professional level requires practical training and theoretical learning. This course will enable participants to move away from their comfort zones by confronting their greatest individual challenges. Not only will their Presentation and Communication skills become stronger but so will their improvisation skills in working with an audience.

The course is 30% theoretical and 70% practical training with detailed personal feedback and a recording on DVD, if required.

KEY COMPETENCES SKILLS ADDRESSED AND LEARNED IN THIS PROGRAM

  • Rhetorical forms of address
  • Storytelling
  • The principle of over-preparation and under-structuring
  • Nerve management ­ defocusing
  • The ³hook and tail² principle
  • The ³gravy cube² principle ­ effective simplification of communication
  • The impact of pauses in the presentation
  • Body language ­ use of voice and use of space
  • Taking off in a clear "audience WHY"

KEY LEARNING OUTCOMES

  • To align the facilitation to audience WHY
  • To produce maximum message impact
  • To improve non-verbal communication
  • To impart points with the greatest possible force
  • To master nervousness and convert it into focus and presence
  • To be mentally prepared for the unexpected and strengthen the ability
  • to grab the present and use it proactively as a resource
  • To involve and engage the audience in the reflective space
  • To view material from a sharp, applicable and often unexpected angle
  • to make presentations as relevant, interesting and precise as possible

DURATION

2 days Face-to-Face workshop

ADDITIONAL INFORMATION SPECIFIC TO THIS PROGRAM

Participants will need to prepare a short presentation with a maximum length of 10 minutes for the course without the use of a PowerPoint presentation.

A workshop manual, a handbook in presentation and communication skills and a template for future presentations preparation will be provided onsite for the course participants.

MATERIALS FOR THIS PROGRAM

A room which can comfortably accommodate up to 10 participants, several flipcharts, markers, a projection device and space for break-out sessions.

COURSE OVERVIEW HIGH-LEVEL AGENDA


Role of the facilitator

  • Definition of facilitation
  • Role of facilitator versus leader
  • Small group exercise, group discussion and short presentation

Facilitation styles

  • Stages of group development
  • Styles of facilitation
  • Adapting facilitation style to maturity of group
  • Personal facilitation style
  • Small group ‘styles of facilitation’ exercise, group discussion and review of individual facilitation styles questionnaire

Facilitation skills and interventions

  • Key facilitation skills and techniques
  • Types of facilitator interventions
  • Using questions to manage meeting behaviour and contributions
  • Metaplanning group exercise, pairs exercise and practice meeting with group learning review

Group working techniques

  • Identifying when to use different group working techniques
  • Small group exercise and group learning review

Practice sessions – preparation

  • Selecting a group working method to practice using
  • Facilitator brief, small group preparation

Practice sessions

  • Small group facilitation demonstration of selected group working method
  • Participant feedback
  • Practice session with group feedback and learning review

Reviewing the learning and next steps

  • Action planning and course feedback

Facilitation courses will be supported with:

  • An optional participant pre-course questionnaire and/or pre-course reading on group facilitation skills
  • An electronic pre-course participant facilitation styles questionnaire
  • A colour printed workbook with tips, techniques and space for personal notes
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