Dynamic Communication

How to influence and connect with others in a powerful and persuasive manner.

Why attend Dynamic Communication?

At the forefront of any organization, an employee's facilitation and communication skills are crucial to the success of their company. Individuals must be able to present, influence and connect with others in a powerful and persuasive manner. Those responsible for facilitating meetings and processes often need more than general training. They need focused training and intensive personalized coaching on how to facilitate and lead processes, without becoming content owners themselves. Additionally, a crucial skill of successful facilitators is how they present themselves, ideas and steer processes.

What will participants learn during this course?

  • Prepare and apply a structure.
  • Build rapport with individuals and the group as a whole.
  • Demonstrate respect and authority while enticing cooperative behavior from all.
  • Communicate ownership of the process (not the content).
  • Remain resourceful at all times with groups.
  • Work easily with group interactions.
  • Predict and manage the unexpected.
  • Maintain the momentum and ensure the group gets its intended outcome.
  • Speak persuasively and confidently to communicate instant credibility and likeability.
  • Engage audience members in a positive manner.
  • Overcome key fears associated: going blank, making mistakes, looking foolish, getting challenged.
  • Manage difficult audiences and handling Q&A sessions comfortably.
  • Handle difficult or sensitive topics.
  • Impromptu structure and formal speeches / presentations with the user-friendly “Diamond Format".

How will they learn this?

Our mutli-level approach includes “inside-outside the sandbox”. We will demonstrate a certain process or technique as trainers to teach the content, then step outside the sandbox to reveal what we did and how we did. We also use neuro linguistic programming (NLP). Many people have begun to use NLP for communication, change, and outstanding performance. One of the most profound ideas of NLP is that, if one person can do something, and if they are doing it at an excellent level -- it should be possible to find out what they're doing and replicate it. So, NLP is in theory a “modeling” approach for identifying and replicating the unconscious skills of excellent performers then teaching them to others and even learning them yourself. NLP thus fits well with facilitation skills. While this is not a course on NLP, the principles and ideas of NLP are woven into the course material to support and augment the learning process. The course is a mixture of classroom learning and practical work. Throughout the training participants receive personal feedforward and coaching to augment and anchor their learning. An extra benefit is the fact that performance and learning is captured for them on DVD to be reviewed after the course – and never viewed by the group during the course.

Who is this course for?

This is a course for anyone who needs to facilitate a meeting, manage or lead a process and for participants attending meetings that go off track. It is also applicable for trainers and presenters - regardless of skill level or ability - no matter what size group.

So what if participants attend Dynamic Facilitation & Communication Skills?

Sit back for a moment and imagine they are facilitating one of their most important events ever. And when they interact with the audience they know they are totally with themselves and are in control of their state. They feel authentic, credible and compelling and are easily and effortlessly able to steer group process. At the end of their event, people come to see them to tell them it's the best session they have ever attended.

Program outline

Day 1: Dynamic Facilitation for Leaders

  • Arrival: voting on 2 key questions surrounding facilitation and group process
  • KAV introduction by instructors to model what participants will be expected to be able to reproduce
  • Setting ground rules: Establishing the P.R.O.C.E.S.S + F
  • Benchmarks: participant introductions – working in 2 rooms, each trainer films the participants one by one as they introduce themselves, and elaborate on their goals goals for the course. This is followed by detailed feedback from the trainer. After this, each participant watches their video alone and then evaluates themselves according to a specific evaluation grid. Time elapsed for 6 introductions + coaching: 45 minutes
  • 3-way Round Robin on issues facilitators face
  • Introduction to NLP Modeling and link to facilitation skills
  • Demonstration on how to positively manage their state at all times – and remain in positive and resourceful state
  • Participant exercise in 2 subgroups how to see and feel the whole room “Facilitator State”
  • Peripheral vision and neutral stance (video taped in 2 sub groups. Elapsed time for filming and coaching: 50 minutes)
  • Energy Scale / cooperation vs. resistance in meetings and processes
  • Practicing Neutral Stance (video taped in 2 sub groups)
  • Reciprocity in facilitation and group process: “The Fist exercise”
  • Achieving rapport with an audience and individual meeting participants – paired exercises and
  • Group exercise: Removing a layer of potential conflict forever from your language to better facilitate.
  • Preparing the P.R.O.C.E.S.S +F for homework to be filmed on day 2
  • Representation styles questionnaire to define language patterns, and then use of language patterns to link to participants
  • Representation style exercise in triads
  • Introduction of the KAV language pattern in meetings and processes as well as the 4MAT to speak to all participants learning needs
  • During the day to weave in: language clean-up, gestures, voice, tone and body, owning the room, opening and closing
  • Introducing the Action-Learning for day 2

Day 2: Dynamic Facilitation and Communication Skills for Leaders

  • Questions, comments, discoveries
  • Rehearsing the KAV + PROCESS + 4MAT in duos
  • Filming the KAV + PROCESS + 4MAT in duos as well as coaching from trainers for each participant. Elapsed time for this session 90 minutes.
  • Matchers and mismatchers and how to communicate with them in meeting situation
  • Communication exercises on active listening, positive control of conversations, use of questions and silence
  • Facilitators toolkit clinic
  • Presenting information with the Facilitators' Diamond (needed as an optional depending on participants needs)
  • Ranking ideas and voting on issues
  • Best practices for facilitators
  • Using GAINS (Goals, Assessment, Ideas, Next Steps, Support)
  • Keeping agendas and time
  • Managing process flow from one meeting to the next (open items, action owners, notes and minutes on conclusions)
  • Stimulating dialogue and what to do when dialogue breaks down
  • Co-facilitating “always making your partner look good”
  • Dealing with conflict
  • NonViolent Communication approach to facilitation
  • Facts versus assumptions
  • Feelings versus thoughts
  • Needs versus strategies
  • Making clear requests
  • Action-learning: Case study and preparation time – preparing and facilitating a meeting you need to run
  • The facilitation challenge: participants facilitate a part of a meeting that they need to run, with coaching from the coaches
  • Debrief
  • Learnings
  • Next steps
  • Action items
  • Close

Turning learning into action

Participants are asked to think of 5 to 10 actions or steps that they are prepared to commit to as result of participating in the course. They are asked to share their commitment with the group. If necessary possible follow up Webex and Teleclass can be arranged.

Facilitators

We have a highly trained coach pool to draw from, and given the high level of participants for this programme, we would be using facilitators who have a communication coaching background.

Learning Effectiveness

We recommend Face To Face workshop this as the most effective format. In its essence, communication is about human behavior and a face-to-face environment is best suited to this type of learning.

Studies show that user satisfaction evaluations are higher for live classes, trainers can engage the participants more fully and hold their attention for longer periods of time, participants have a greater chance to learn from each other, and the trainer can easily customize the material to the audience in real-time. Since every class is different, the trainer can calibrate emotions and reactions and determine what individuals and the group a whole need most in a live setting. TNM trainers are all experienced coaches, expert at creating a classroom environment where participants develop and grow, and at coaching the shifts and breakthroughs that result in sustainable changes in behavior.

Benefits

  • Participants are more focused when they are removed from their daily working lives and learn more, increasing the ROI.
  • Working with live groups creates collective problem-solving and reflection, which results in breakthrough learning.
  • The opportunity to network and learn from each other, especially when participants come from different departments.
  • The opportunity to get live coaching and mentoring from the trainers in the room and to facilitate immediate learning results.
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